Elluminate Help Desk

<p>How does Apple’s Recent Release of Safari 4 Affect me as an Elluminate User?</p><p><span id="bodyfont"><p><strong>DATE: 2009-06-25</strong> </p> <p>It was recently reported that if Safari 4 was installed, some Elluminate Live! sessions would unexpectedly quit, giving no error or reason as to why.  It has further been determined that this only affects Elluminate Live! sessions and recordings on versions 8.5 and prior.</p> <p><strong>Solution</strong>:</p> <p>To resolve this for Elluminate Live! sessions, we recommend upgrading your Elluminate Live! to the latest release, V9 or later at your earliest convenience.</p> <ul style="margin-top: 0cm;" type="disc"> <li>For hosted customers using the Session Administration System (SAS), V9.1 is already enabled on your account. If your session(s) are not already running on V9, please switch over at your earliest convenience. If you do not have proper permissions to modify your version, please speak with your Elluminate Administrator.  </li> <li>For on-premise server customers using the Elluminate <em>Live!</em> Manager (ELM), V9.1 is available for download from the <a href="http://support.elluminate.com/">Elluminate Support Portal</a>. Your Elluminate server administrator can follow the steps to install and update your server. .</li> </ul> <p>Since Elluminate <em>Live!</em> recordings always play in the version they were created in, we have the following solution for you to ensure your V8.5 recordings will continue to play. </p> <ul style="margin-top: 0cm;" type="disc"> <li>For Hosted customers, Elluminate’s Operations Team will make the necessary changes during our regular maintenance window on the evening of Saturday, July 4<sup>th</sup> to ensure your V8.5 recordings play.</li> <li>For Server customers, your server administrators will need to make the following modifications to the Elluminate Live! Manager system, as outlined here:</li> </ul> <p style="margin-left: 40px;">Remove the lines <strong><nativelib href="vcBrowserMacOSXppc.jar"/></strong>  and   <strong><nativelib href="vcBrowserMacOSXx86.jar"/></strong> from:</p> <p style="margin-left: 40px;">ElluminateLive/manager/tomcat/webapps/ROOT/WEB-INF/resources/templates/jnlp/play_recording.jnlp.v85</p> <p><span style="font-size: 10pt;">Below </span>is a sample of text in the file and what you need to remove.</p> <div style="margin-left: 40px;">  <resources os="Mac\ OS\ X" arch="ppc"></div> <div style="margin-left: 40px;">    <nativelib href="vcPlatformMacOSXppc.jar"/></div> <div style="margin-left: 40px;">    <nativelib href="vcAudioMacOSXppc.jar"/></div> <div style="margin-left: 40px;"><strong>     <span style="background: none repeat scroll 0% 0% yellow;"><nativelib href="vcBrowserMacOSXppc.jar"/> </span></strong><strong><span style="font-family: Wingdings; background: none repeat scroll 0% 0% yellow;">ß</span><span style="background: none repeat scroll 0% 0% yellow;"> remove this line</span></strong></div> <div style="margin-left: 40px;">  </resources></div> <div style="margin-left: 40px;">  <resources os="Mac\ OS\ X" arch="i386"></div> <div style="margin-left: 40px;">    <nativelib href="vcPlatformMacOSXx86.jar"/></div> <div style="margin-left: 40px;">    <nativelib href="vcAudioMacOSXx86.jar"/></div> <div style="margin-left: 40px;"><strong>     <span style="background: none repeat scroll 0% 0% yellow;"><nativelib href="vcBrowserMacOSXx86.jar"/> </span></strong><strong><span style="font-family: Wingdings; background: none repeat scroll 0% 0% yellow;">ß</span><span style="background: none repeat scroll 0% 0% yellow;"> remove this line</span></strong></div> <div style="margin-left: 40px;">  </resources></div> <div> </div> <div> <p style="margin: 0cm 0cm 0pt;" class="MsoNormal"><font style="font-family: Verdana; font-size: 10pt;" face="Times New Roman"><span lang="EN-CA"><span style="font-size: 10pt;"><font style="font-family: Verdana;" face="Times New Roman"><span lang="EN-CA">You </span></font></span>may notice that Web Tour and Multimedia in V8.5 recordings function differently than you may have experienced in the live session. For <span style="font-size: 10pt;">instance</span>, </span><span style="font-size: 10pt;" lang="EN-CA">Web Tour will become Web Push, meaning instead of pages loading in one window within the Elluminate Live! session, they will open in separate browser windows outside of Elluminate Live!.</span></font></p> <p style="margin: 0cm 0cm 0pt;" class="MsoNormal"><font style="font-family: Verdana; font-size: 10pt;" face="Times New Roman"></font> </p> <p style="margin: 0cm 0cm 0pt;" class="MsoNormal"><font style="font-family: Verdana; font-size: 10pt;" face="Times New Roman"><span style="font-size: 10pt;" lang="EN-CA">If you have any questions or concerns, please feel free to contact Elluminate Technical Support.</span></font></p> </div></span></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>