Elluminate Help Desk

<p>I configured my teleconference information in the Elluminate Live! session but when I relauch my session the information is gone what can I do</p><p><span id="bodyfont" style="font-family:Verdana; font-size: 10pt;"><strong><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Verdana"><span style="font-size: 12pt"> <p class="Default"><span style="font-size: 11pt"><o:p><span style="font-family: Arial"><span style="font-family: Arial"><span style="font-size: 10pt"> Answer - </p> <p><span style="font-size: 10pt; font-family: Arial">If you entered your teleconference information into the Elluminate <em>Live!</em> session by following the steps below it is only for temporary use or a one time session.  If you have teleconference information that you would like entered into each session for repeat use you will have to enter this information into your Session Administration System (SAS) applets.</span></p> <p><span style="font-size: 10pt; color: red; font-family: Arial">Temporary Use (Enter teleconference information into Elluminate </span><em><span style="font-size: 10pt; color: red; font-family: Arial">Live!</span></em><span style="font-size: 10pt; color: red; font-family: Arial"> session)</span></p> <p><span style="font-size: 10pt; font-family: Arial">To configure telephone conference connection information, follow the steps below: </span></p> <p><span style="font-size: 10pt; font-family: Arial">1. Obtain the phone number(s), PIN(s) and SIP (if required) for your teleconference from your telephone conference administrator. </span></p> <p><span style="font-size: 10pt; font-family: Arial">2. Open the Teleconference Connection dialog in one of the following ways: </span></p> <ul style="margin-top: 0in" type="disc"> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">From the Tools menu, select Telephony > Configure Telephone Conference. </span></li> </ul> <ul style="margin-top: 0in" type="disc"> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Click on the  <img alt="" src="http://support.elluminate.com/FileManagement/Download/58382c18242646a5a444ca95d77c9eb1" /><span style="font-family: Arial">Configure Teleconference Connection Information </span>button in the status bar (at the bottom of the window). </span></li> </ul> <p><span style="font-size: 10pt; font-family: Arial">     <img alt="" src="http://support.elluminate.com/FileManagement/Download/07d12b9b84354e2799395084c1d164a2" />                   </span></p> <p><span style="font-size: 10pt; font-family: Arial">3. Enter the connection information for the teleconference. </span></p> <p style="margin-left: 0.5in"><span style="font-size: 10pt; font-family: Arial">a. Enter the telephone number and PIN for Elluminate Participants. The information is for display purposes only (so Participants know what telephone number and PIN to use to connect to the teleconference. </span></p> <p style="margin-left: 0.5in"><span style="font-size: 10pt; font-family: Arial">b. Enter the telephone number and PIN for Elluminate Moderators. The information is for display purposes only (so Moderators know what telephone number and PIN to use to connect to the teleconference. </span></p> <p style="margin-left: 0.5in"><span style="font-size: 10pt; font-family: Arial">c. Enter the telephone number or SIP (Session Initiation Protocol) URI and PIN for the Elluminate Session (the Teleconference Bridge).  If you have a Toll Free number we encourage you to use it in this area.  The information entered in these fields is processed by the teleconferencing bridge and sent over the connection to the telephone network.   </span></p> <p><span style="font-size: 10pt; font-family: Arial">4. Save the teleconference information: </span></p> <ul style="margin-top: 0in" type="disc"> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">If you want to connect to the teleconference immediately, click on the <span style="font-family: Arial">Save & Connect </span>button. </span></li> </ul> <ul style="margin-top: 0in" type="disc"> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">If you want to connect to the teleconference later, click on the <span style="font-family: Arial">Save </span>button.</span> </li> </ul> <p> </p> <p> </p> <p><span style="font-size: 10pt; color: red; font-family: Arial">Repeat Use (Enter teleconference information into Elluminate Session Administration System (SAS))</span></p> <p> <span style="font-size: 10pt; font-family: Arial">Note -</span><strong><span style="font-weight: normal; font-size: 10pt; font-family: Arial">Currently this functionally is only available to Session Administration System (SAS) customers</span></strong></p> <ol style="margin-top: 0in" type="1"> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Login to Session Administration System</span></li> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Select Utilities</span></li> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Select Meetings (Meetings is only being used for example purposes)</span></li> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Select your Session</span></li> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Select Edit</span></li> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Enter Teleconference Connection information</span> </li> </ol> <p style="tab-stops: list .5in"><img alt="" src="http://support.elluminate.com/FileManagement/Download/427bff10a6e54b0f9376fbb36e3b09d2" /></p> <ol style="margin-top: 0in" type="1" start="7"> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Select Save</span></li> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Now this teleconference information will be available in this session for repeat use.</span> </li> </ol> <p style="tab-stops: list .5in">To learn more about teleconference Integration visit the following web page <span style="font-size: 10pt; font-family: Arial"><a href="http://www.elluminate.com/support/telephony/">http://www.elluminate.com/support/telephony/</a>.</span></p> <p style="margin-left: 0.25in"><strong> </strong></p> </span></span></span></o:p></span></span></span></span></span></strong> </span></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>