Elluminate Help Desk

<p>Who and What is need to incorporate a telephone conference into my Elluminate Live! session?</p><p><span id="bodyfont" style="font-family:Verdana; font-size: 10pt;"><o:smarttagtype name="place" namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:smarttagtype><o:smarttagtype name="PlaceName" namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:smarttagtype><o:smarttagtype name="PlaceType" namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:smarttagtype> <style>  </style>  <p class="MsoNormal"><strong><span style="font-size: 10pt; font-family: Arial">Answer – </span></strong></p> <p class="MsoNormal"><strong></strong><span style="font-size: 10pt; font-family: Arial">Incorporating a telephone conference into your Elluminate <em>Live!</em> session requires the participation of three key players: the Elluminate <em>Live!</em> Moderator, the <st1:place w:st="on"><st1:placename w:st="on">Teleconference</st1:placename> <st1:placetype w:st="on">Bridge</st1:placetype></st1:place> and the Teleconference Chairperson. </span></p> <span style="font-size: 10pt; font-family: Arial"><o:p><span style="font-size: 10pt; font-family: Arial"><span style="color: red"><span style="font-size: 10pt; font-family: Arial"> <blockquote dir="ltr" style="margin-right: 0px"> <p><span style="font-size: 10pt; font-family: Arial"><span style="font-size: 10pt; font-family: Arial"><span style="color: #000000"><span style="color: #000000"><span style="color: #000000"><span style="font-size: 10pt; font-family: Arial"><strong>Note</strong> - <span style="font-family: Arial">Telephone Integration in Elluminate <em>Live!</em> currently only has limited availability to specific customers.  Therefore the following customers do not have access to this features at this time</span></span></span></span></span></span></span></p> <blockquote dir="ltr" style="margin-right: 0px"> <p><span style="font-size: 10pt; font-family: Arial"><span style="font-size: 10pt; font-family: Arial"><span style="font-size: 10pt; font-family: Arial"><span style="font-family: Arial"><span style="font-size: 10pt; font-family: Arial"><span style="color: #000000"><span style="color: #000000"><span style="color: #000000"><span style="color: #000000">Elluminate Server Customers</span></span></span></span></span></span></span></span></span></p> <p><span style="font-size: 10pt; font-family: Arial"></span><span style="font-size: 10pt; font-family: Arial"><span style="font-size: 10pt; font-family: Arial"><span style="font-size: 10pt; font-family: Arial"><span style="font-family: Arial"><span style="font-size: 10pt; font-family: Arial"><span style="color: #000000"><span style="color: #000000"><span style="color: #000000"><span style="color: #000000">Elluminate <em>Live!</em> Manager Hosted Customers</span></span></span></span></span></span></span></span></span></p> <p><span style="font-size: 10pt; font-family: Arial"></span><span style="font-size: 10pt; font-family: Arial"><span style="font-size: 10pt; font-family: Arial"><span style="font-size: 10pt; font-family: Arial"><span style="font-family: Arial"><span style="font-size: 10pt; font-family: Arial"><span style="color: #000000"><span style="color: #000000"></span></span></span></span></span></span></span></p> <p><span style="font-size: 10pt; font-family: Arial"></span><span style="font-size: 10pt; font-family: Arial"><span style="font-size: 10pt; font-family: Arial"><span style="font-size: 10pt; font-family: Arial"><span style="font-family: Arial"><span style="font-size: 10pt; font-family: Arial"><span style="color: #000000"><span style="color: #000000"><span style="color: #000000">vRoom Customers</span></span></span></span></span></span></span></span></p> </blockquote> <p><span style="font-size: 10pt; font-family: Arial"></span></span></span></span></o:p></span><span style="font-size: 10pt; font-family: Arial"><o:p> </o:p></span></p> </blockquote> <p class="MsoNormal"><a name="_Toc211840207"><strong><span style="font-size: 10pt; font-family: Arial">The Elluminate Live! Moderator</span></strong></a><strong><span style="font-size: 10pt; font-family: Arial"><o:p></o:p></span></strong></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial">A Moderator is responsible for configuring the teleconference information in Elluminate <em>Live!</em>, establishing and maintaining the connection to the telephone conference and managing the telephony users within the Participants List. The Moderator may communicate in the session using either microphone and speakers (VoIP) or the telephone (Telephony). <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial"><o:p> </o:p></span></p> <p class="MsoNormal"><a name="_Toc208914490"><strong><span style="font-size: 10pt; font-family: Arial">The </span></strong></a><st1:place w:st="on"><st1:placename w:st="on"><strong><span style="font-size: 10pt; font-family: Arial">Teleconference</span></strong></st1:placename><strong><span style="font-size: 10pt; font-family: Arial"> <st1:placetype w:st="on">Bridge</st1:placetype></span></strong></st1:place><strong><span style="font-size: 10pt; font-family: Arial"><o:p></o:p></span></strong></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial">To incorporate a telephone conference into your Elluminate <em>Live! </em>session, an Elluminate <em>Live!</em> Moderator needs to establish a bridge between the teleconference and the Elluminate <em>Live!</em> session by configuring teleconference connection information and connecting the session to the teleconference. Although this bridge is not a person (it is software), it shows up as a session attendee in the Participants List.<o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial">            <o:p></o:p></span></p> <blockquote> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial"> The number next to “Teleconference” in the Participants list indicates that this is the second teleconference that has been connected within this session.<o:p></o:p></span></p> </blockquote> <blockquote> <p><img alt="" src="http://support.elluminate.com/FileManagement/Download/4057c5edc06646db8dc06678f6a59766" /></p> <p> </p> </blockquote> <p><strong>T</strong><a name="_Toc211840209"><span style="font-size: 10pt; font-family: Arial"><strong>eleconference </strong></span></a><strong><span style="font-size: 10pt; font-family: Arial">Chairperson</span><o:p></o:p></strong></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial">With some teleconference providers, a Teleconference Chairperson must join the teleconference before other participants can join. For example, when participants try to join a teleconference before the chairperson has joined, they may hear a message such as “All participants will be on hold until the chairperson has joined the teleconference.” <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial"><o:p> </o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial">Beyond the initial connection phase, the Teleconference Chairperson also may need to manage the telephone conference and its participants via call controls issued on a touch-tone telephone. <o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial"><o:p> </o:p></span></p> <p class="MsoNormal"><strong><span style="font-size: 10pt; font-family: Arial">The <st1:place w:st="on"><st1:placename w:st="on">Teleconference</st1:placename> <st1:placetype w:st="on">Bridge</st1:placetype></st1:place> as Teleconference Chairperson<o:p></o:p></span></strong></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial">If the only purpose of the Teleconference Chairperson is to enable others to join the teleconference (i.e., no further teleconference management is required), the <st1:place w:st="on"><st1:placename w:st="on">Teleconference</st1:placename> <st1:placetype w:st="on">Bridge</st1:placetype></st1:place> can be used to simulate this role. You will need to program the <st1:place w:st="on"><st1:placename w:st="on">Teleconference</st1:placename> <st1:placetype w:st="on">Bridge</st1:placetype></st1:place> with the Teleconference Chairperson PIN.  <span style="color: red"><span style="color: #020000">Please <a href="http://support.elluminate.com/ics/support/default.asp?deptID=2653&task=knowledge&questionID=819">click here</a> for more info.</span></span><o:p></o:p></span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial"><o:p> </o:p></span></p> <p class="MsoNormal"><strong><span style="font-size: 10pt; font-family: Arial">The Elluminate <em>Live!</em> Moderator as Teleconference Chairperson<o:p></o:p></span></strong></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial">If a Teleconference Chairperson is needed beyond the initial connection phase to manage the telephone conference and its participants, the Teleconference Chairperson must be an actual person. If the Elluminate <em>Live!</em> Moderator is familiar with the management of the teleconference service, he or she could take on this role. In this case, the Moderator must use Telephony for audio communications (since performing Chairperson functions requires the use of the touch-tone keypad on a telephone connected to the teleconference). Except during the initial connection phase, there is no way to send call control codes via the <st1:place w:st="on"><st1:placename w:st="on">Teleconference</st1:placename> <st1:placetype w:st="on">Bridge</st1:placetype></st1:place>. </span></p> <p class="MsoNormal"><span style="font-size: 10pt; font-family: Arial"><o:p>To learn more about teleconference Integration visit the following web page <span style="font-size: 10pt; font-family: Arial"><a href="http://www.elluminate.com/support/telephony/">http://www.elluminate.com/support/telephony/</a>.</span></o:p></span></p> <p class="MsoNormal"><o:p> </o:p></p> </span></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>