Elluminate Help Desk

<p>I am the Elluminate System Administrator at my organization. How do I apply the fix for the Apple J2SE6 problem to my Elluminate Live! Manager installation?</p><p><span id="bodyfont" style="font-family:Verdana;font-size: 10px;"><p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial"><span style="font-size: 10pt; font-family: Arial">For customers running Elluminate Live! V7 and V8, in order to apply this fix, your Elluminate System Administrator will need to follow these steps to update your Elluminate Live! Manager (ELM) installation:</span></p> <ol type="1"> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Browse to the JNLP folder in your ELM installation directory. </span><span style="font-size: 10pt; font-family: Arial">/EllluminateLive/manager/tomcat/webapps/INSTANCE_NAME/WEB-INF/resources/templates/jnlp/</span> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Locate all “join_template” and “play_recording” JNLP files in this directory.</span> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">You will need to modify these files with the following information:</span> <ol type="i"> <li style="tab-stops: list 1.0in"><span style="font-size: 10pt; font-family: Arial">Locate the following highlighted line:<br /> <strong><span style="font-family: Arial">     *Note: this change is only required for the first occurance of this line*</span></strong></span> </li> </ol> </li> </ol> <p style="margin-left: 1in"><strong><span style="font-size: 9pt; font-family: 'Courier New'"></security><br />   <span style="background: yellow"><resources os="Windows Linux SunOS Mac\ OS\ X"><br /> </span>    <property name="apple.laf.useScreenMenuBar" value="true"/><br />     <property name="apple.awt.window.position.forceSafeProgrammaticPositioning" value="false"/></span></strong></p> <p style="margin-left: 1in; text-indent: -1in"><span style="font-size: 7pt">                          </span><span style="font-size: 9pt; font-family: 'Courier New'">ii.</span><span style="font-size: 7pt">            </span><span style="font-size: 10pt; font-family: Arial">change it to the following highlighted line:</span></p> <p style="margin-left: 1in"><strong><span style="font-size: 9pt; font-family: 'Courier New'"></security><br />   <span style="background: yellow"><resources><br /> </span>    <property name="apple.laf.useScreenMenuBar" value="true"/><br />     <property name="apple.awt.window.position.forceSafeProgrammaticPositioning" value="false"/></span></strong></p> <ol type="1" start="4"> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Save the files</span> <li style="tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Perform a restart of the Elluminate services</span> </li> </ol> <p><span style="font-size: 10pt; font-family: Arial">No additional user download will be required; <strong><span style="color: red">however there will be a slight disruption of service when Elluminate is restarted</span></strong>. </span></p> </span></font> </span></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>