Elluminate Help Desk

<p>How do I review which Elluminate product downloads are available to me?</p><p><span id="bodyfont"> <p><strong>Answer:</strong>  You can access Elluminate product downloads from within the Elluminate Support Portal.  Please follow the instructions below on how to review the Downloads Library.</p> <ul> <li> <div style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in; mso-list: l0 level1 lfo1; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" class="MsoNormal"><span style="font-family: Arial; font-size: 10pt; mso-ansi-language: EN-CA" lang="EN-CA">Go to <span class="nobr"><a title="Visit page outside Confluence" href="http://www.elluminate.com/support-portal">http://www.elluminate.com/support-portal<sup><span style="text-decoration: none; text-underline: none"><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"> <v:stroke joinstyle="miter"></v:stroke><v:formulas><v:f eqn="if lineDrawn pixelLineWidth 0"></v:f><v:f eqn="sum @0 1 0"></v:f><v:f eqn="sum 0 0 @1"></v:f><v:f eqn="prod @2 1 2"></v:f><v:f eqn="prod @3 21600 pixelWidth"></v:f><v:f eqn="prod @3 21600 pixelHeight"></v:f><v:f eqn="sum @0 0 1"></v:f><v:f eqn="prod @6 1 2"></v:f><v:f eqn="prod @7 21600 pixelWidth"></v:f><v:f eqn="sum @8 21600 0"></v:f><v:f eqn="prod @7 21600 pixelHeight"></v:f><v:f eqn="sum @10 21600 0"></v:f></v:formulas><v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"></v:path><o:lock v:ext="edit" aspectratio="t"></o:lock></v:shapetype><v:shape style="width: 5.25pt; height: 5.25pt" id="_x0000_i1025" title='"Visit page outside Confluence"' type="#_x0000_t75" alt="" o:button="t"><v:imagedata src="file:///C:\DOCUME~1\JANNAL~1\LOCALS~1\Temp\msohtml1\01\clip_image001.gif" o:href="http://intranet/wiki/images/icons/linkext7.gif"></v:imagedata></v:shape></div> </span></sup></a></span><o:p></o:p></span></li> <li> <div style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in; mso-list: l0 level1 lfo1; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" class="MsoNormal"><span style="font-family: Arial; font-size: 10pt; mso-ansi-language: EN-CA" lang="EN-CA">In the top right corner of the support portal, click "Sign In"</span></div> </li> </ul> <p style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in; mso-list: l0 level1 lfo1; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" class="MsoNormal"><span style="font-family: Arial; font-size: 10pt; mso-ansi-language: EN-CA" lang="EN-CA"><img alt="" src="http://d2.parature.com/FileManagement/Download/aaa1a60efec5424493f4151dd2447da2" /></span></p> <ul> <li> <div style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in; mso-list: l0 level1 lfo1; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" class="MsoNormal"><span style="font-family: Arial; font-size: 10pt; mso-ansi-language: EN-CA" lang="EN-CA">Follow the login steps on the screen</span></div> </li> </ul> <p style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in; mso-list: l0 level1 lfo1; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" class="MsoNormal"><span style="font-family: Arial; font-size: 10pt; mso-ansi-language: EN-CA" lang="EN-CA"><o:p><img alt="" src="http://d2.parature.com/FileManagement/Download/904944578bf44d9c814bc0adcbecebb3" /></o:p></span></p> <ul> <li> <div style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in; mso-list: l0 level1 lfo1; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" class="MsoNormal"><span style="font-family: Arial; font-size: 10pt; mso-ansi-language: EN-CA" lang="EN-CA">Once signed in, click on the “Self Service” tab<o:p></o:p></span></div> </li> <li> <div style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in; mso-list: l0 level1 lfo1; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" class="MsoNormal"><span style="font-family: Arial; font-size: 10pt; mso-ansi-language: EN-CA" lang="EN-CA">Click on the “Downloads” tab.  <strong>Please Note</strong> - If you do not see the "Downloads" tab please contact Elluminate Support so we can update your account.</span></div> </li> </ul> <p style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in; mso-list: l0 level1 lfo1; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" class="MsoNormal"><span style="font-family: Arial; font-size: 10pt; mso-ansi-language: EN-CA" lang="EN-CA"><o:p><img alt="" src="http://d2.parature.com/FileManagement/Download/848b590cea644cdead524d6483b10a7c" /></o:p></span></p> <ul> <li> <div style="margin: 0in 0in 0pt; color: black; tab-stops: list .5in; mso-list: l0 level1 lfo1; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" class="MsoNormal"><span style="font-family: Arial; font-size: 10pt; mso-ansi-language: EN-CA" lang="EN-CA">On the "Downloads" page you will now see a Library of all available downloads.  By clicking any of these links you will be provided with a downloadable file containing the necessary files and instructions for the selected download.</span></div> </li> </ul> <p><span style="font-family: Arial; color: black; font-size: 10pt; mso-ansi-language: EN-CA" lang="EN-CA">Before you perform any installation, please fully review the Instructions and contact <a href="mailto:support@elluminate.com">support@elluminate.com</a> if you have any questions or concerns.</span></p> <p> </p> <p> </p> </span> </p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>