Elluminate Help Desk

<p>How do I configure my Windows system and Proxy for use with Elluminate Live!</p><p><span id="bodyfont"><font size="2"> <p><strong><span style="font-size: 10pt; color: black; font-family: Arial">ANSWER:</span></strong><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p><span style="font-size: 10pt; color: black; font-family: Verdana">Information<o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt"><span style="font-size: 10pt; color: black; font-family: Verdana">Both Java Web Start and Elluminate <em>Live!</em> should automatically detect your proxy settings. However, there are occasions when this does not happen automatically, and you are prompted for your proxy information. The following information will provide you with the steps needed to locate the necessary information and how to enter it correctly. <o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt"><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p> </o:p></span></p> <p><strong><span style="font-size: 10pt; color: black; font-family: Arial">Solution:<o:p></o:p></span></strong></p> <p><strong><span style="font-size: 13.5pt; color: red; font-family: Verdana">STEP 1:</span></strong><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt"><strong><span style="font-size: 10pt; color: black; font-family: Verdana">Windows</span></strong><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.75in; text-indent: -0.25in; tab-stops: list .75in; mso-list: l1 level1 lfo1; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Verdana; mso-fareast-font-family: Verdana; mso-bidi-font-family: Verdana"><span style="mso-list: Ignore">1.<span style="font: 7pt 'Times New Roman'">      </span></span></span><span style="font-size: 10pt; color: black; font-family: Verdana">Click on the <strong><span style="font-family: Verdana">Start</span></strong> menu and select <strong><span style="font-family: Verdana">Control Panel</span></strong> (Start </span><span style="font-size: 10pt; color: black; font-family: Arial">→</span><span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-font-family: Verdana"> Settings </span><span style="font-size: 10pt; color: black; font-family: Arial">→</span><span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-font-family: Verdana"> Control Panel) </span><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.75in; text-indent: -0.25in; tab-stops: list .75in; mso-list: l1 level1 lfo1; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Verdana; mso-fareast-font-family: Verdana; mso-bidi-font-family: Verdana"><span style="mso-list: Ignore">2.<span style="font: 7pt 'Times New Roman'">      </span></span></span><span style="font-size: 10pt; color: black; font-family: Verdana">Open your <strong><span style="font-family: Verdana">Internet Options</span></strong> control <o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.75in; text-indent: -0.25in; tab-stops: list .75in; mso-list: l1 level1 lfo1; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Verdana; mso-fareast-font-family: Verdana; mso-bidi-font-family: Verdana"><span style="mso-list: Ignore">3.<span style="font: 7pt 'Times New Roman'">      </span></span></span><span style="font-size: 10pt; color: black; font-family: Verdana">Select the <strong><span style="font-family: Verdana">Connections </span></strong>tab <o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 12pt 0.75in; text-indent: -0.25in; tab-stops: list .75in; mso-list: l1 level1 lfo1; mso-margin-top-alt: auto"><span style="font-size: 10pt; color: black; font-family: Verdana; mso-fareast-font-family: Verdana; mso-bidi-font-family: Verdana"><span style="mso-list: Ignore">4.<span style="font: 7pt 'Times New Roman'">      </span></span></span><span style="font-size: 10pt; color: black; font-family: Verdana">Click on <strong><span style="font-family: Verdana">LAN Settings...</span></strong> <br /> <br style="mso-special-character: line-break" /> <img alt="" src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Elive%207.0/2410-9/Internet%20Options.bmp" /><br style="mso-special-character: line-break" /> <o:p></o:p></span></p> <p style="margin-left: 0.75in; text-indent: -0.25in; tab-stops: list .75in; mso-list: l1 level1 lfo1"><span style="font-size: 10pt; color: black; font-family: Helvetica; mso-fareast-font-family: Helvetica; mso-bidi-font-family: Helvetica"><span style="mso-list: Ignore">5.<span style="font: 7pt 'Times New Roman'">       </span></span></span><font size="3"><font face="Times New Roman">If ‘Use a proxy server for your LAN’ is checked, record the information listed beside Address and Port. If proxy Address and Port number information is not available or not present, contact your System Administrator.<span style="font-size: 10pt; color: black; font-family: Helvetica"><o:p></o:p></span></font></font></p> <p style="margin-left: 0.5in"><span style="font-size: 10pt; color: black; font-family: Helvetica"><o:p> <img alt="" src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Elive%207.0/2410-9/LAN%20Settings.bmp" /></o:p></span></p> <p style="margin-left: 0.75in; text-indent: -0.25in; tab-stops: list .75in; mso-list: l1 level1 lfo1"><span style="font-size: 10pt; color: black; font-family: Helvetica; mso-fareast-font-family: Helvetica; mso-bidi-font-family: Helvetica"><span style="mso-list: Ignore">6.<span style="font: 7pt 'Times New Roman'">       </span></span></span><font size="3"><font face="Times New Roman">If ‘Use a proxy server for your LAN’ is checked, but the Address or Port is null, click the Advanced button and record the information next to HTTP (or Gateway). If proxy Address and Port or not present, contact your System Administrator.<span style="font-size: 10pt; color: black; font-family: Helvetica"><o:p></o:p></span></font></font></p> <p><span style="font-size: 10pt; color: black; font-family: Helvetica"><o:p> <img alt="" src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Elive%207.0/2410-9/Proxy%20Settings.bmp" /></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 12pt"><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p> </o:p></span></p> <div class="MsoNormal" style="margin: 0in 0in 0pt; text-align: center" align="center"><span style="font-size: 10pt; color: black; font-family: Verdana"> <hr align="center" width="100%" color="#aca899" noShade size="1" /> </span></div> <p class="MsoNormal" style="margin: 0in 0in 0pt"><strong><span style="font-size: 13.5pt; color: red; font-family: Verdana">STEP 2: </span></strong><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt"><strong><span style="font-size: 10pt; color: black; font-family: Verdana">Entering Proxy Information into Java</span></strong><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt"><span style="font-size: 10pt; color: black; font-family: Verdana">Open <strong><span style="font-family: Verdana">Java Application Manager<o:p></o:p></span></strong></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt"><strong><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p> </o:p></span></strong></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.75in; text-indent: -0.25in; tab-stops: list .75in; mso-list: l0 level1 lfo2; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Verdana; mso-fareast-font-family: Verdana; mso-bidi-font-family: Verdana"><span style="mso-list: Ignore">1.<span style="font: 7pt 'Times New Roman'">      </span></span></span><span style="font-size: 10pt; color: black; font-family: Verdana">Click on the <strong><span style="font-family: Verdana">Start</span></strong> menu and select <strong><span style="font-family: Verdana">Control Panel</span></strong> (Start </span><span style="font-size: 10pt; color: black; font-family: Arial">→</span><span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-font-family: Verdana"> Settings </span><span style="font-size: 10pt; color: black; font-family: Arial">→</span><span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-font-family: Verdana"> Control Panel) </span><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.75in; text-indent: -0.25in; tab-stops: list .75in; mso-list: l0 level1 lfo2; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Verdana; mso-fareast-font-family: Verdana; mso-bidi-font-family: Verdana"><span style="mso-list: Ignore">2.<span style="font: 7pt 'Times New Roman'">      </span></span></span><span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-font-family: Verdana">Select <strong style="mso-bidi-font-weight: normal">Java</strong></span><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><strong style="mso-bidi-font-weight: normal"><span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-font-family: Verdana"><o:p> </o:p></span></strong></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p> <img alt="" src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Elive%207.0/2410-9/control%20Panel%20Java.bmp" /></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.75in; text-indent: -0.25in; tab-stops: list .75in; mso-list: l0 level1 lfo2; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Verdana; mso-fareast-font-family: Verdana; mso-bidi-font-family: Verdana"><span style="mso-list: Ignore">3.<span style="font: 7pt 'Times New Roman'">      </span></span></span><span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-font-family: Verdana">From the General tab, select the <strong style="mso-bidi-font-weight: normal">Network Settings </strong>button</span><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Verdana; mso-bidi-font-family: Verdana"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p> <img alt="" src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Elive%207.0/2410-9/Network%20Settings%20Button.bmp" /></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.75in; text-indent: -0.25in; tab-stops: list .75in; mso-list: l0 level1 lfo2; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Verdana; mso-fareast-font-family: Verdana; mso-bidi-font-family: Verdana"><span style="mso-list: Ignore">4.<span style="font: 7pt 'Times New Roman'">      </span></span></span><span style="font-size: 10pt; color: black; font-family: Verdana">In the pop-up, click the button to <strong style="mso-bidi-font-weight: normal">Use proxy server</strong>.  Then enter the information you copied before into the Address and Port boxes.<o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt"><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p> <img alt="" src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Elive%207.0/2410-9/Network%20Settings.bmp" /></o:p></span></p> <p><strong><span style="font-size: 13.5pt; color: red; font-family: Verdana">STEP 3:</span></strong><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p><strong><span style="font-size: 10pt; color: black; font-family: Arial">Entering Proxy Information into Elluminate </span></strong><em><strong><span style="font-size: 10pt; color: black; font-family: Arial">Live!</span></strong></em><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p><span style="font-size: 10pt; color: black; font-family: Arial">The proxy information should pass automatically from Java Web Start to Elluminate <em>Live!</em>. If it does not, a Connection Failed error message will appear, and it may be necessary to manually configure the proxy settings in Elluminate <em>Live!</em>. In this step, Elluminate <em>Live! </em>will be manually configured to use a specified address and port number to connect to a proxy.</span><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p style="margin-left: 0.5in"><span style="font-size: 10pt; color: black; font-family: Arial">1. Cancel the authentication process by clicking the <strong>Cancel </strong>button when prompted to try again in the Elluminate <em><span style="font-family: Arial">Live!</span></em> environment.</span><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p style="margin-left: 0.5in"><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p><img alt="" src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Elive%207.0/2410-9/Connection%20failed.bmp" /> </o:p></span></p> <p style="margin-left: 0.5in"><span style="font-size: 10pt; color: black; font-family: Arial">2. Select <font size="2">Tools -> Preferences -> General -> Proxy Settings</font></span></p> <p style="margin-left: 0.5in"><span style="font-size: 10pt; color: black; font-family: Arial"><img alt="" src="http://support.elluminate.com/FileManagement/Download/6e3f0c544d294060b74d4b15db7c1b76" /><br /> 3. In the ‘Type of proxy server…’ field, select ‘Use HTTP proxy server’.</span></p> <p style="margin-left: 0.5in"><span style="font-size: 10pt; color: black; font-family: Arial"><img alt="" src="http://support.elluminate.com/FileManagement/Download/a83914a6f7644815a3d7c060200fd455" /><br /> 4. Enter the proxy address recorded in the step above into the Server field, and the port number into the Port field.</span><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 1in"><font size="3"><font face="Times New Roman"><span style="color: green">NOTE:<span style="mso-spacerun: yes">  </span>The connection failed message may have different server information then from above since our list of servers </span></font></font></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 1in"><font size="3"><font face="Times New Roman"><span style="color: green">is continually under change.</span></font></font></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 1in"><font size="3"><font face="Times New Roman"></font></font> </p> <p class="MsoNormal" style="margin: 0in 0in 0pt 1in"><font size="3"><font face="Times New Roman"></font></font><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p><img alt="" src="http://support.elluminate.com/FileManagement/Download/b52f855f2a09471aa3003b07d3014260" /></o:p></span></p> <p style="margin-left: 0.5in"><span style="font-size: 10pt; color: black; font-family: Arial">5. Click <strong>OK</strong>.<br /> 6. Select <strong>Join the Session </strong>from the <strong>Session </strong>menu.<br /> 7. If this fails, go back to step 3 and select ‘Use HTTPS proxy server’.</span><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p><strong><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p> <img alt="" src="http://support.elluminate.com/FileManagement/Download/a83914a6f7644815a3d7c060200fd455" /></o:p></span></strong></p> <p><strong><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></strong> </p> <p><strong><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></strong></p> <p><strong><span style="font-size: 10pt; color: black; font-family: Verdana"><img alt="" src="http://support.elluminate.com/FileManagement/Download/b52f855f2a09471aa3003b07d3014260" /><br /> </span></strong><strong><span style="font-size: 10pt; color: black; font-family: Arial">Configuration Difficulties</span></strong><strong><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p></o:p></span></strong></p> <p><span style="font-size: 10pt; color: black; font-family: Arial">If a connection still cannot be established you will need to contact your System Administrator because further configuration is necessary.<span style="mso-spacerun: yes">  </span>Please provide them with the following information.<o:p></o:p></span></p> <p><span style="font-size: 10pt; color: black; font-family: Arial"><a href="http://d2.parature.com/ics/support/default.asp?deptID=2653&task=knowledge&questionID=476">System Administrator Information</a></span></p> <p><span style="font-size: 10pt; color: black; font-family: Verdana"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt"><o:p><font face="Times New Roman" size="3"> </font></o:p></p> <p class="MsoNormal" style="margin: 0in 0in 0pt"><o:p><font face="Times New Roman" size="3"> </font></o:p></p> </font></span> </p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>