Elluminate Help Desk

<p>I am running Java 1.5 how do I clear my cache?</p><p><span id="bodyfont" style="font-family:Verdana; font-size: 10pt;"><blockquote dir="ltr" style="margin-right: 0px"> <p class="MsoNormal" style="margin: 0in 0in 0pt"><strong><span style="font-size: 10pt; color: black; font-family: Arial">Description:</span></strong><span style="font-size: 10pt; color: black; font-family: Arial"><o:p></o:p></span></p> </blockquote> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.5in; line-height: 140%; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial; mso-fareast-font-family: Symbol">Your Java cache is a temporary storage area where frequently accessed data can be stored for rapid access.<span style="mso-spacerun: yes">  </span>Once the data is stored in the cache, future use can be made by accessing the cached copy rather than having to download the Elluminate content every time you enter a session, therefore lowering your connection time. <o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.5in; line-height: 140%; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial; mso-fareast-font-family: Symbol">Sometimes we have to ask you to remove this content so that we can confirm that what you have in storage is complete and current.<span style="mso-spacerun: yes">  </span></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.5in; line-height: 140%; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial; mso-fareast-font-family: Symbol"><o:p></o:p></span> </p> <p class="MsoNormal" style="margin: 0in 0in 0pt; line-height: 140%; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><font size="3"><strong><span style="font-family: Arial">Solution:</span></strong></font></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; line-height: 140%; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><font size="3"><strong></strong></font> </p> <p class="MsoNormal" style="margin: 0in 0in 0pt; line-height: 140%; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><font size="3"><strong><span style="font-family: Arial">Windows:</span></strong><strong><span style="font-family: Arial; mso-fareast-font-family: Symbol"><o:p></o:p></span></strong></font></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; line-height: 140%; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><strong><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial">Java Web Start version 1.5 (J2SE 5)</span></strong><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial"> </span><strong><span style="font-family: Arial; mso-fareast-font-family: Symbol"><o:p></o:p></span></strong></p> <ul> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><font face="Times New Roman" size="3">Click on the </font><strong><span style="font-size: 10pt; color: black; font-family: Arial">Start</span></strong><span style="font-size: 10pt; color: black; font-family: Arial"> menu and select <strong><span style="font-family: Arial">Control Panel</span></strong> (Settings -> Control Panel)</span></div> </li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; color: black; font-family: Arial">Open “<strong style="mso-bidi-font-weight: normal">Java”</strong></span></div> </li> </ul> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; color: black; font-family: Arial"><img alt="" src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Java/2410-466/ControlPanel1.5.bmp" /></span></p> <ul> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; color: black; font-family: Arial">Click the “<strong style="mso-bidi-font-weight: normal">Delete Files</strong>” button.</span></div> </li> </ul> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; color: black; font-family: Arial"><img alt="" src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Java/2410-466/1.5generaltab.bmp" /></span></p> <ul> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; color: black; font-family: Arial">Select “<strong style="mso-bidi-font-weight: normal">OK</strong>” button on the Delete Temporary Files Dialog.</span></div> </li> </ul> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; color: black; font-family: Arial"><img alt="" src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Java/2410-466/Delete%20Temporary%20Files%20Dialog1.5.bmp" /></span></p> <ul> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt; color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Close the Java Control Panel </span><span style="font-size: 10pt; font-family: Arial"></div> </li> <div class="MsoNormal" style="margin: 0in 0in 0pt; color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"></li> <li> <div style="margin: 0in 0in 0pt; color: black"><span style="font-size: 10pt; font-family: Arial">To confirm you are in a clean state Elluminate support also recommends that you delete the "Deployment" folder which is located in the following locations:</span></div> </li> <li> <div style="margin: 0in 0in 0pt 80px; color: black"><span style="font-size: 10pt; font-family: Arial">XP - C:\Documents and Settings\"Username"\Application Data\Sun\Java\Deployment</span></div> </li> <li> <div style="margin: 0in 0in 0pt 80px; color: black"><span style="font-size: 10pt; font-family: Arial">Vista - C:\Users\"Username"\Appdata\LocalLow\Sun\Java\Deployment</span></div> </li> <li> <div style="margin: 0in 0in 0pt 40px; color: black"><span style="font-size: 10pt; font-family: Arial">Just navigate to the folder</span></div> </li> <li> <div style="margin: 0in 0in 0pt 40px; color: black"><span style="font-size: 10pt; font-family: Arial">Right Click and select "Delete"</span></div> </li> </span></div> </ul> <span style="font-size: 10pt; font-family: Arial"> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Arial"><o:p> </o:p></span></p> <strong><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial"> <p class="MsoNormal" style="margin: 0in 0in 0pt; line-height: 140%; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><font size="3"><strong><span style="font-family: Arial">Mac:</span></strong><strong><span style="font-family: Arial; mso-fareast-font-family: Symbol"><o:p></o:p></span></strong></font></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; line-height: 140%; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><strong><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial">Version J2SE 5</span></strong><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial"> </span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; line-height: 140%; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"> </p> </span></strong> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 8pt; color: black; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore">·<span style="font: 7pt 'Times New Roman'">          </span></span></span><span style="font-size: 10pt; color: black; font-family: Arial">Open your <strong style="mso-bidi-font-weight: normal">Finder</strong></span><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Arial"><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"><v:stroke joinstyle="miter"></v:stroke><v:formulas><v:f eqn="if lineDrawn pixelLineWidth 0"></v:f><v:f eqn="sum @0 1 0"></v:f><v:f eqn="sum 0 0 @1"></v:f><v:f eqn="prod @2 1 2"></v:f><v:f eqn="prod @3 21600 pixelWidth"></v:f><v:f eqn="prod @3 21600 pixelHeight"></v:f><v:f eqn="sum @0 0 1"></v:f><v:f eqn="prod @6 1 2"></v:f><v:f eqn="prod @7 21600 pixelWidth"></v:f><v:f eqn="sum @8 21600 0"></v:f><v:f eqn="prod @7 21600 pixelHeight"></v:f><v:f eqn="sum @10 21600 0"></v:f></v:formulas><v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"></v:path><o:lock v:ext="edit" aspectratio="t"></o:lock></v:shapetype><v:shape id="_x0000_i1027" style="width: 275.25pt; height: 93pt" type="#_x0000_t75"><v:imagedata src="file:///C:\DOCUME~1\JANNAL~1\LOCALS~1\Temp\msohtml1\01\clip_image001.jpg" o:title="Finder"><img style="width: 367px; height: 112px" height="84" alt="" src="http://support.elluminate.com/FileManagement/Download/1b0d95f146ac4345a8f233609f8b4b81" width="367" /></v:imagedata></v:shape></span><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 8pt; color: black; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore">·<span style="font: 7pt 'Times New Roman'">          </span></span></span><span style="font-size: 10pt; color: black; font-family: Arial">Select <strong style="mso-bidi-font-weight: normal">Applications</strong></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p></o:p></span> </p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Arial"><v:shape id="_x0000_i1028" style="width: 6in; height: 313.5pt" type="#_x0000_t75"><v:imagedata src="file:///C:\DOCUME~1\JANNAL~1\LOCALS~1\Temp\msohtml1\01\clip_image002.jpg" o:title="application2"><img alt="" src="http://support.elluminate.com/FileManagement/Download/2ad1e8d440294ec4923af21ed39eeede" /></v:imagedata></v:shape></span><span style="font-size: 8pt; color: black; font-family: Verdana"><span style="mso-tab-count: 2">                  </span><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 8pt; color: black; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore">·<span style="font: 7pt 'Times New Roman'">          </span></span></span><span style="font-size: 10pt; color: black; font-family: Arial">Select and Open your <strong style="mso-bidi-font-weight: normal">Utilities</strong> folder</span><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 8pt; color: black; font-family: Verdana"><span style="mso-tab-count: 1">            </span><v:shape id="_x0000_i1029" style="width: 6in; height: 243pt" type="#_x0000_t75"><v:imagedata src="file:///C:\DOCUME~1\JANNAL~1\LOCALS~1\Temp\msohtml1\01\clip_image004.jpg" o:title="Utilities"><img alt="" src="http://support.elluminate.com/FileManagement/Download/dc6f4f55b116422bad8ec019d4c83f91" /></v:imagedata></v:shape></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 8pt; color: black; font-family: Verdana"> </p> <o:p></o:p></span> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 8pt; color: black; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore">·<span style="font: 7pt 'Times New Roman'">          </span></span></span><span style="font-size: 10pt; color: black; font-family: Arial">Select and Open you <strong style="mso-bidi-font-weight: normal">Java</strong> folder</span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p></o:p></span> </p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Arial"><v:shape id="_x0000_i1030" style="width: 6in; height: 243pt" type="#_x0000_t75"><v:imagedata src="file:///C:\DOCUME~1\JANNAL~1\LOCALS~1\Temp\msohtml1\01\clip_image006.jpg" o:title="utilitiesJava"><img alt="" src="http://support.elluminate.com/FileManagement/Download/75887fd227c447bf8b92e7a5f15df98f" /></v:imagedata></v:shape><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Arial"><span style="mso-tab-count: 1">            </span></span><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 8pt; color: black; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore">·<span style="font: 7pt 'Times New Roman'">          </span></span></span><span style="font-size: 10pt; color: black; font-family: Arial">Select and Open Java Preferences </span><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Arial"><o:p> </o:p></span></p> <span style="font-size: 10pt; color: black; font-family: Arial"> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><v:shape id="_x0000_i1031" style="width: 6in; height: 244.5pt" type="#_x0000_t75"><v:imagedata src="file:///C:\DOCUME~1\JANNAL~1\LOCALS~1\Temp\msohtml1\01\clip_image008.jpg" o:title="MacUltilitiesJavaJavaWebStart"><img alt="" src="http://support.elluminate.com/FileManagement/Download/7a5b7cd075f44fd99263f2b3bcaabf11" /></v:imagedata></v:shape></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"> </p> </span><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p></o:p></span> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 8pt; color: black; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore">·<span style="font: 7pt 'Times New Roman'">          </span></span></span><span style="font-size: 10pt; color: black; font-family: Arial">Under Temporary Internet Files select <strong style="mso-bidi-font-weight: normal">Delete Files</strong> button</span><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Arial"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Arial"><v:shape id="_x0000_i1025" style="width: 422.25pt; height: 555pt" type="#_x0000_t75"><v:imagedata src="file:///C:\DOCUME~1\JANNAL~1\LOCALS~1\Temp\msohtml1\01\clip_image010.jpg" o:title="MacClearCache"><img alt="" src="http://support.elluminate.com/FileManagement/Download/d9e2cf0f64e14159b5138226f0e23043" /></v:imagedata></v:shape></span><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 8pt; color: black; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><span style="mso-list: Ignore">·<span style="font: 7pt 'Times New Roman'">          </span></span></span><span style="font-size: 10pt; color: black; font-family: Arial">Select <strong style="mso-bidi-font-weight: normal">OK</strong></span><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Arial"><o:p> </o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; font-family: Arial"><v:shape id="_x0000_i1026" style="width: 410.25pt; height: 138.75pt" type="#_x0000_t75"><v:imagedata src="file:///C:\DOCUME~1\JANNAL~1\LOCALS~1\Temp\msohtml1\01\clip_image011.jpg" o:title="MacDeleteTemporaryFiles"><img alt="" src="http://support.elluminate.com/FileManagement/Download/a197102d4c9249779d5bedc26909db6c" /></v:imagedata></v:shape></span><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p> </o:p></span></p> <p><span style="font-size: 10pt; color: black; font-family: Arial">If you have any further questions, please contact us for support.  Thank you.<br /> <br /> -Technical Support</span><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt"><o:p><font face="Times New Roman" size="3"> </font></o:p></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"></span> </p> </span></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>