Elluminate Help Desk

<p>I am running Java 1.6 how do I clear my cache?</p><p><span id="bodyfont"><font size="2"> <p class="MsoNormal" style="margin: 0in 0in 0pt"><strong><span style="font-size: 10pt; color: black; font-family: Arial">Description:</span></strong><span style="font-size: 10pt; color: black; font-family: Arial"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.5in; line-height: 140%; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial; mso-fareast-font-family: Symbol">Your Java cache is a temporary storage area where frequently accessed data can be stored for rapid access.<span style="mso-spacerun: yes">  </span>Once the data is stored in the cache, future use can be made by accessing the cached copy rather than having to download the Elluminate content every time you enter a session, therefore lowering your connection time. <o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt 0.5in; line-height: 140%; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial; mso-fareast-font-family: Symbol">Sometimes we have to ask you to remove this content so that we can confirm that what you have in storage is complete and current.<span style="mso-spacerun: yes">  </span><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; line-height: 140%; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><strong><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial; mso-bidi-font-family: 'Times New Roman'; mso-bidi-font-size: 12.0pt">Solution:</span></strong><strong><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial; mso-fareast-font-family: Symbol; mso-bidi-font-family: 'Times New Roman'; mso-bidi-font-size: 12.0pt"><o:p></o:p></span></strong></p> <p class="MsoNormal" style="margin: 0in 0in 0pt; line-height: 140%; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><strong><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial; mso-bidi-font-family: 'Times New Roman'">Windows</span></strong><strong><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial; mso-fareast-font-family: Symbol"><o:p></o:p></span></strong></p> <p class="MsoNormal" style="margin: 0in 0in 12pt"><strong><span style="font-size: 10pt; color: black; font-family: Arial; mso-bidi-font-family: 'Times New Roman'">Java Web Start version 1.6</span></strong><strong style="mso-bidi-font-weight: normal"><span style="font-size: 10pt"><font face="Times New Roman"> </font></span></strong><span style="font-size: 10pt; color: black; font-family: Arial">  <span class="normalbody"><em>(<a href="http://d2.parature.com/ics/support/default.asp?deptID=2653&task=knowledge&questionID=17">What version do I have?</a>)</em></span><o:p></o:p></span></p> <ul> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><font face="Times New Roman" size="3">Click on the </font><strong><span style="font-size: 10pt; color: black; font-family: Arial">Start</span></strong><span style="font-size: 10pt; color: black; font-family: Arial"> menu and select <strong><span style="font-family: Arial">Control Panel</span></strong> (Settings -> Control Panel)</span></div> </li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; color: black; font-family: Arial">Open “<strong style="mso-bidi-font-weight: normal">Java”</strong></span><o:p><font face="Times New Roman" size="3"> </font></o:p></div> </li> </ul> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><o:p></o:p> <img alt="" src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Java/2410-465/control%20Panel%20Java.bmp" /></p> <ul> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><font face="Times New Roman" size="3">Click the “Settings”button.</font><o:p><font face="Times New Roman" size="3"> </font></o:p></div> </li> </ul> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><o:p><img alt="" src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Java/2410-465/General%20Tab.bmp" /></o:p></p> <ul> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><font face="Times New Roman" size="3">Click the “Delete Files” Button.</font></div> </li> </ul> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><img alt="" src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Java/2410-465/Delete%20Files.bmp" /></p> <ul> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><font face="Times New Roman" size="3">This will open a “Delete Temporary Files” dialog box.<span style="mso-spacerun: yes">  </span>Select “OK” for deleting “Applications and Applets” and “Trace and Log Files”.</font></div> </li> </ul> <p class="MsoNormal" style="margin: 0in 0in 0pt; mso-list: l0 level1 lfo1; tab-stops: list .5in"><img alt="" src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Java/2410-465/Delete%20Files%20Dialog.bmp" /></p> <ul> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt; color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Close the Java Control Panel </span></div> </li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt; color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">To confirm you are in a clean state Elluminate support also recommends that you delete the "Deployment" folder which is located in the following locations:</span></div> </li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt 80px; color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">XP - C:\Documents and Settings\"Username"\Application Data\Sun\Java\Deployment</span></div> </li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt 80px; color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Vista - C:\Users\"Username"\Appdata\LocalLow\Sun\Java\Deployment</span></div> </li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt 40px; color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Just navigate to the folder</span></div> </li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt 40px; color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial">Right Click and select "Delete"</span></div> </li> </ul> <p class="MsoNormal" style="margin: 0in 0in 0pt 40px; color: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"> </p> <p class="MsoNormal" style="margin-top: 0in; margin-bottom: 0pt; color: black; margin-right: 0in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><span style="font-size: 10pt; font-family: Arial"><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial"><span style="font-family: Arial"><span style="font-family: Arial"><strong> </strong> </span></span></p> <p style="margin: 0in 0in 0pt; line-height: 140%"><strong><span style="font-family: Arial"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial">Mac:</span></span></span></span></strong></p> <p style="margin: 0in 0in 0pt; line-height: 140%"><strong><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial"><span style="font-family: Arial"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial"><span style="font-size: 10pt">Version J2SE 6</span></span></span></span></span></span></strong></p> <ul> <li> <div style="margin: 0in 0in 0pt; line-height: 140%"><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial"><span style="font-family: Arial"><span style="font-family: Arial"><span style="font-size: 10pt"><span style="font-family: Arial"><span style="font-size: 10pt">Open the Java con<span style="font-size: 12pt; font-family: Cambria; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">trol panel by going to Finder> Applications>Utilities > Java Preferences</span></span></span></span></span></span></span></div> </li> </ul> <p style="margin: 0in 0in 0pt; line-height: 140%"><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial"><span style="font-size: 12pt; font-family: Cambria; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><span style="font-family: Arial"><span style="font-family: Arial"><span style="font-family: Arial"><span style="font-size: 10pt">Click on the Network tab> Delete files > Make sure that both boxes (applications and applets / trace and log files) are selected and the click OK, then close the Java preferences window.</span></span></span></span></span></span></p> <p style="margin: 0in 0in 0pt; line-height: 140%"><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial"><span style="font-size: 12pt; font-family: Cambria; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><span style="font-family: Arial"><span style="font-family: Arial"><span style="font-family: Arial"><span style="font-size: 10pt"><img alt="" src="http://support.elluminate.com/FileManagement/Download/723517c59fee4046bba795f340ff601d" /></span></span></span></span></span></span></p> <p style="margin: 0in 0in 0pt; line-height: 140%"><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial"><span style="font-size: 12pt; font-family: Cambria; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"></span></span> </p> <p style="margin: 0in 0in 0pt; line-height: 140%"><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial"><span style="font-size: 12pt; font-family: Cambria; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><span style="font-family: Arial"><span style="font-family: Arial"><span style="font-family: Arial"><span style="font-size: 10pt"><img alt="" src="http://support.elluminate.com/FileManagement/Download/3ce63349137b4d36bd35a02231936f4b" /></span></span></span></span></span></span></p> <p style="margin: 0in 0in 0pt; line-height: 140%"><span style="font-size: 10pt; color: black; line-height: 140%; font-family: Arial"><span style="font-size: 12pt; font-family: Cambria; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"> </p> </span></span></span></span> <p><span style="font-size: 10pt; color: black; font-family: Arial"><span style="font-family: Arial">If you have any further questions, please contact us for support.  Thank you.<br /> <br /> -Technical Support</span></span><span style="font-size: 8pt; color: black; font-family: Verdana"><o:p></o:p></span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt"><o:p><font face="Times New Roman" size="3"> </font></o:p></p> </font></span> </p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>