Elluminate Help Desk

<p>'Please retry using the WebCT Proxy tool to restart session' appears in webCT</p><p><span id="bodyfont"><p><font face="Arial" size="2"><strong>Error:</strong></font></p> <p><font face="Arial" size="2">'Please retry using the WebCT Proxy tool to restart session' appears when trying to access ELM through WebCT.</font></p> <p><strong><font face="Arial" size="2">Reason:</font></strong></p> <p><font face="Arial" size="2">Generally this is happening because Cookies are not being allowed to download on your computer.</font></p> <p><strong><font face="Arial" size="2">Resolution:</font></strong></p> <p><span style="font-size: 12pt; font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><font face="Arial" size="2">You must now allow “Third Party Cookies” from the WebCT site for Elluminate:</font></span></p> <blockquote dir="ltr" style="margin-right: 0px"> <p><span style="font-size: 12pt; font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><font face="Arial" size="2">Changing setting in Internet Explorer:</font></span></p> </blockquote> <ul><span style="font-size: 12pt; font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Arial"><font size="2">From the IE menu bar, select <span style="color: blue"><strong>Tools</strong></span> , then <span style="color: blue"><strong>Options</strong></span>.</font></font></div> </li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt"><strong style="mso-bidi-font-weight: normal"></strong><font face="Arial" size="2">Select the <strong style="mso-bidi-font-weight: normal"><span style="color: blue">Privacy</span></strong> tab</font></div> </li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Arial"><font size="2">Click on the <strong style="mso-bidi-font-weight: normal"><span style="color: blue">Advanced</span></strong> button.<o:p></o:p></font></font></div> </li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Arial" size="2">Select “<strong style="mso-bidi-font-weight: normal"><u><span style="color: blue">O</span></u><span style="color: blue">verride automatic cookie handling</span></strong>.” In “Third-party Cookies” column, select either the “<strong style="mso-bidi-font-weight: normal"><span style="color: blue">Accept</span></strong>” or the “<strong style="mso-bidi-font-weight: normal"><span style="color: blue">Prompt</span></strong>” option. The first will allow all 3<sup>rd</sup> party cookies without question whereas the latter will ask you each time a 3<sup>rd</sup> party web site attempts to create a cookie on your system. Select “<strong style="mso-bidi-font-weight: normal"><u><span style="color: blue">A</span></u><span style="color: blue">lways allow session cookies</span></strong>.” </font></div> </li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Arial" size="2">Click <strong style="mso-bidi-font-weight: normal"><span style="color: blue">OK</span></strong> to finish Advanced Privacy Settings. </font></div> </li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Arial" size="2">Click <strong style="mso-bidi-font-weight: normal"><span style="color: blue">OK</span></strong> to finish Internet Options.</font></div> </li> </ul> <blockquote dir="ltr" style="margin-right: 0px"> <p class="MsoNormal" style="margin: 0in 0in 0pt"><span style="font-size: 12pt; font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"><font face="Arial" size="2">Changing setting in FireFox:</font></span></p> </blockquote><span style="font-size: 12pt; font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"> <ul> <li><font face="Arial" size="2">From the FireFox menu bar, select <span style="color: blue"><strong>Tools</strong></span> , then <span style="color: blue"><strong>Options</strong></span>.</font></li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Arial" size="2">Select the <span style="color: blue"><strong>Privacy</strong></span> pane.</font></div> </li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Arial" size="2">In the <strong style="mso-bidi-font-weight: normal"><span style="color: blue">Cookies</span></strong> section, enable “<strong style="mso-bidi-font-weight: normal"><span style="color: blue">Accept cookies from sites</span></strong>"</font></div> </li> <li> <div class="MsoNormal" style="margin: 0in 0in 0pt"><font face="Arial" size="2">Click <strong style="mso-bidi-font-weight: normal"><span style="color: blue">OK</span></strong> to finish Privacy – Cookies</font>.</div> </li> </ul> <p class="Body" style="margin: 12pt 0cm 0pt"><span lang="EN-US"><font face="Arial" size="2">If you have any further questions, please contact us for support.  Thank you.<br /> <br /> -Technical Support</font></p> </span></span></span> </span></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>