Elluminate Help Desk

<p>What version of Java Web Start/J2SE do I have?</p><p><P dir=ltr style="MARGIN-RIGHT: 0px"><STRONG><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">ANSWER:</SPAN></STRONG><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Verdana"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 12pt"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">There are several ways to detect what version of Java Web Start, Java 2 Runtime Environment or Java 2 Standard Edition, you have installed on your computer. <o:p></o:p></SPAN></P> <DIV class=MsoNormal style="MARGIN: 0in 0in 0pt; TEXT-ALIGN: center" align=center><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"> <HR align=center width="100%" SIZE=1> </SPAN></DIV> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">For All Platforms<o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></P> <OL style="MARGIN-TOP: 0in" type=1> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; COLOR: black; mso-list: l1 level1 lfo3; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">You can visit the Elluminate Support page<SPAN style="mso-spacerun: yes">  </SPAN><A href="http://www.elluminate.com/support">http://www.elluminate.com/support</A><SPAN style="mso-spacerun: yes">  </SPAN>which will check that you have the correct software installed and display the version you are running.<o:p></o:p></SPAN></LI></OL> <P class=MsoNormal style="MARGIN: 0in 0in 0pt; TEXT-INDENT: 0.5in"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><?xml:namespace prefix = v ns = "urn:schemas-microsoft-com:vml" /><v:shapetype id=_x0000_t75 stroked="f" filled="f" path="m@4@5l@4@11@9@11@9@5xe" o:preferrelative="t" o:spt="75" coordsize="21600,21600"><v:stroke joinstyle="miter"></v:stroke><v:formulas><v:f eqn="if lineDrawn pixelLineWidth 0"></v:f><v:f eqn="sum @0 1 0"></v:f><v:f eqn="sum 0 0 @1"></v:f><v:f eqn="prod @2 1 2"></v:f><v:f eqn="prod @3 21600 pixelWidth"></v:f><v:f eqn="prod @3 21600 pixelHeight"></v:f><v:f eqn="sum @0 0 1"></v:f><v:f eqn="prod @6 1 2"></v:f><v:f eqn="prod @7 21600 pixelWidth"></v:f><v:f eqn="sum @8 21600 0"></v:f><v:f eqn="prod @7 21600 pixelHeight"></v:f><v:f eqn="sum @10 21600 0"></v:f></v:formulas><v:path o:connecttype="rect" gradientshapeok="t" o:extrusionok="f"></v:path><o:lock aspectratio="t" v:ext="edit"></o:lock></v:shapetype><v:shape id=_x0000_i1028 style="WIDTH: 294.75pt; HEIGHT: 285.75pt" type="#_x0000_t75"><IMG src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Java/2410-17/2410-17support%20page.bmp"></v:shape><o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.5in"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Verdana"><o:p> </o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-list: l1 level1 lfo3; tab-stops: list .5in"><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Verdana; mso-fareast-font-family: Verdana; mso-bidi-font-family: Verdana"><SPAN style="mso-list: Ignore">2.<SPAN style="FONT: 7pt 'Times New Roman'">       </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">In an Elluminate <I>Live!</I> session: </SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Verdana"><o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.75in; TEXT-INDENT: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo4; tab-stops: list .75in"><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN style="mso-list: Ignore">·<SPAN style="FONT: 7pt 'Times New Roman'">          </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Click "<STRONG><SPAN style="FONT-FAMILY: Arial">Help</SPAN></STRONG>" then "<STRONG><SPAN style="FONT-FAMILY: Arial">About</SPAN></STRONG>", </SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Verdana"><o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.75in; TEXT-INDENT: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo4; tab-stops: list .75in"><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol"><SPAN style="mso-list: Ignore">·<SPAN style="FONT: 7pt 'Times New Roman'">          </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Scroll to the bottom of the information window to find the version of Java Web Start you are using. </SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.75in; TEXT-INDENT: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo4; tab-stops: list .75in"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"></SPAN> </P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.75in; TEXT-INDENT: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo4; tab-stops: list .75in"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"></SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Verdana"><o:p><IMG src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Java/2410-17/2410-17aboutEL.bmp"></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 12pt; TEXT-INDENT: 0.5in"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><o:p></o:p></SPAN></P> <DIV class=MsoNormal style="MARGIN: 0in 0in 0pt; TEXT-ALIGN: center" align=center><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"> <HR align=center width="100%" SIZE=1> </SPAN></DIV> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><STRONG><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">For Windows</SPAN></STRONG></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt"><STRONG><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"></SPAN></STRONG> </P> <UL> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt"><STRONG><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"></SPAN></STRONG><FONT face="Times New Roman" size=3>Click on the </FONT><STRONG><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Start</SPAN></STRONG><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"> menu</SPAN></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; COLOR: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Open your "<STRONG><SPAN style="FONT-FAMILY: Arial">Control Panel</SPAN></STRONG>" (for Windows 2000, click "<STRONG><SPAN style="FONT-FAMILY: Arial">Settings</SPAN></STRONG>" then "<STRONG><SPAN style="FONT-FAMILY: Arial">Control Panel</SPAN></STRONG>") - You may need to switch to "<STRONG><SPAN style="FONT-FAMILY: Arial">Classic view</SPAN></STRONG>" </SPAN><SPAN style="FONT-SIZE: 8pt; FONT-FAMILY: Verdana"><o:p></o:p></SPAN></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; COLOR: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Open <B style="mso-bidi-font-weight: normal">“Java”</B> or <B style="mso-bidi-font-weight: normal">“Java plug-in  </B></SPAN></LI></UL> <P class=MsoNormal style="MARGIN: 0in 0in 0pt; COLOR: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><IMG src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Java/2410-17/control%20Panel%20Java.bmp"></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt; COLOR: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </SPAN></P> <UL> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; COLOR: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Select “<B style="mso-bidi-font-weight: normal">Java” </B>tab</SPAN></LI> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; COLOR: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Sel</SPAN><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">ect the <B style="mso-bidi-font-weight: normal">“View”</B> button for Java Application Runtime Settings </SPAN></LI></UL> <P class=MsoNormal style="MARGIN: 0in 0in 0pt; COLOR: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><IMG src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Java/2410-17/2410-17view%20button.bmp"></SPAN></P> <UL> <LI class=MsoNormal style="MARGIN: 0in 0in 0pt; COLOR: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Select the “<B style="mso-bidi-font-weight: normal">System”</B> tab and record the Product version number that is selected “Enabled”.</SPAN></LI></UL> <P class=MsoNormal style="MARGIN: 0in 0in 0pt; COLOR: black; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><IMG src="https://d2.parature.com/dmfiles/2410/2653/Support%20Downloads/My%20Images/Java/2410-17/2410-17product%20version%20number.bmp"></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo1; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"></SPAN> </P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo1; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"></SPAN> </P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo1; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">I</P> <P><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">If you have any further questions, please contact us for support.  Thank you.<BR><BR>-Technical Support</SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Verdana"><o:p></o:p></SPAN></P></SPAN> <P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo1; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"></SPAN> </P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.5in; TEXT-INDENT: -0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo1; tab-stops: list .5in"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"></SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Verdana"><o:p></o:p></SPAN> </P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"></SPAN><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Verdana"><o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 0pt 0.25in; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Verdana"><o:p> </o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0in 0in 12pt"><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></P> <DIV class=MsoNormal style="MARGIN: 0in 0in 0pt; TEXT-ALIGN: center" align=center><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"> </SPAN></DIV> <DIV class=MsoNormal style="MARGIN: 0in 0in 0pt; TEXT-ALIGN: center" align=center><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"></SPAN> </DIV> <DIV class=MsoNormal style="MARGIN: 0in 0in 0pt; TEXT-ALIGN: center" align=center><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"></SPAN> </DIV> <DIV class=MsoNormal style="MARGIN: 0in 0in 0pt; TEXT-ALIGN: center" align=center><o:p><FONT face="Times New Roman" size=3></FONT></o:p> </DIV></p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>