Elluminate Help Desk

<p>How do I set my connection speed preference in Elluminate Live! V9.6? </p><p><span id="bodyfont" style="font-size: 10pt; font-family: Times New Roman"> <p><font face="Arial"><font size="2"> </p> <p style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">ANSWER:<br /> <br /> When you access an Elluminate session for the first time, you will be asked to verify your Internet Connection Speed.  You also have the option to set this speed once you have begun a session.  Follow the steps below to do this:</span></p> <ul style="margin-top: 0in" type="disc"> <li style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">Once in the Elluminate session, click the Tools menu.  </span></li> <li style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">Select Preferences </span></li> <li style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">Select Session </span></li> <li style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">Select Connection </span></li> </ul> <p style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial"><img alt="" src="http://support.elluminate.com/FileManagement/Download/c9d668e5d79942029e4e25389ffa595c" /></span></p> <p style="margin: 0in 0in 0pt"> </p> <ul style="margin-top: 0in" type="disc"> <li style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">Select your Connection Speed and how you would like to be Prompt for speed in the future. </span></li> </ul> <ul style="margin-top: 0in" type="disc"> <li style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">Select Apply </span></li> <li style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">Select OK </span></li> </ul> <span style="font-size: 10pt; font-family: Arial"> <p style="margin: 0in 0in 0pt"><br /> <br /> Here are some guidelines for selecting the appropriate connection speed:</p> <p style="margin: 0in 0in 0pt"> </p> <p style="margin: 0in 0in 0pt"></span><img alt="" src="http://support.elluminate.com/FileManagement/Download/ef9f7a3f39ac4560853de78637b8d334" /></p> <p style="margin: 0in 0in 0pt"> </p> <p style="margin: 0in 0in 0pt"><strong><span style="font-size: 10pt; font-family: Arial">Dialup</span></strong><span style="font-size: 10pt; font-family: Arial">:</span></p> <ul style="margin-top: 0in" type="disc"> <li style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">If using a dial-up connection in your home, select the option that matches the speed of your modem.</span> </li> </ul> <p style="margin: 0in 0in 0pt"><strong><span style="font-size: 10pt; font-family: Arial">Hardwired Network Connection:</span></strong></p> <ul style="margin-top: 0in" type="disc"> <li style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">If using a hardwired network connection (e.g., in your home office) with a high-speed dedicated telephone connection, choose ISDN.</span></li> <li style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">If using a hardwired network connection (e.g., in your home office) with a cable, ADSL or DSL service, choose Cable/DSL.</span> </li> </ul> <p style="margin: 0in 0in 0pt"><strong><span style="font-size: 10pt; font-family: Arial">Local Area Network</span></strong></p> <ul style="margin-top: 0in" type="disc"> <li style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">If you are connected through a Local Area Network, select LAN.</span> </li> </ul> <p style="margin: 0in 0in 0pt"><strong><span style="font-size: 10pt; font-family: Arial">Wireless:</span></strong></p> <ul style="margin-top: 0in" type="disc"> <li style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">If using a private wireless connection with a Cable or DSL service (e.g., in your home office), you may need to experiment to determine which option works best: Cable/DSL, Wireless or ISDN. If you are alone on your wireless network, have a relatively modern wireless router and have successfully blocked your neighbors from taking a free ride on your Internet service, Cable/DSL will probably be best. If however, you experience audio issues, you may have to drop your connection speed down to Wireless or ISDN or try to improve your wireless network.</span></li> <li style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">If using a shared, public wireless connection, use the Wireless option.</span> </li> </ul> <p style="margin: 0in 0in 0pt"> </p> <p style="margin: 0in 0in 0pt"> </p> <p style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">In all cases, if your connection is poor (keeps dropping), try selecting a lower connection speed. Just keep in mind that this may create a compromise between connection stability and audio quality (you may experience delays in receipt of the audio signal).</span></p> <p style="margin: 0in 0in 0pt"> </p> <p style="margin: 0in 0in 0pt"><span style="font-size: 10pt; font-family: Arial">If you have any further questions, please contact us for support.  Thank you.<br /> <br /> -Technical Support</span></p> <p style="margin: 0in 0in 0pt"> </p> </font></font></span> </p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>