Elluminate Help Desk

<p>What are the requirements for using the Elluminate Live! V9.6 client? </p><p><span id="bodyfont"> <p> </p> <h4><span le="FONT-SIZE: 11pt" st#>Windows:</span></h4> <p style="margin: 0in 0in 0pt 0.5in"><strong>Supported OS’s and recommended versions of Java</strong></p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>Windows XP (32 bit), Vista (32 or 64 bit) or Windows 7 (32 bit)  </p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>Pentium III 1 GHz processor </p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>Sun Java 1.5.0_17 or Sun Java 1.6.0_12  and greater is what is recommended</p> <p style="margin: 0in 0in 0pt 0.5in"><strong>Supported Browsers</strong></p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>Internet Explorer 7, Internet Explorer 8, or Firefox 3.5 </p> <p style="margin: 0in 0in 0pt 0.75in"><strong> </strong></p> <h4>Macintosh:</h4> <p style="margin-left: 40px"><strong>Supported OS’s and recommended versions of Java</strong></p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>Mac OS X 10.5 or Mac OS X 10.6 </p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>G4, G5 or Intel processor </p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>Apple Java 1.5.0_16 (J2SE5 - 32 bit), Apple Java 1.6.0_07 (J2SE6 - 64 bit)</p> <p style="margin: 0in 0in 0pt 1.5in; text-indent: -0.25in"><span style="font-family: 'Courier New'">o<span style="font: 7pt 'Times New Roman'">       </span></span>Click <a href="http://support.elluminate.com/ics/support/default.asp?deptID=2653&task=knowledge&questionID=1100" target="_parent">here</a> for important information about the differences between these versions of Java and which one you should use.</p> <p style="margin: 0in 0in 0pt 0.5in"><strong>Supported Browsers</strong></p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>Safari 4 , Firefox 3.5</p> <h4>Linux</h4> <p style="margin-left: 40px"><strong>Supported OS’s and recommended versions of Java</strong></p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>openSUSE 11 (64 bit) or  Ubuntu 8.10 (64 bit) </p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>Pentium III 1 GHz processor </p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>Sun Java 1.5.0_17 or Sun Java 1.6.0_12  and greater is what is recommended</p> <p style="margin: 0in 0in 0pt 0.75in"> </p> <p style="margin: 0in 0in 0pt 0.5in"><strong>Supported Browsers</strong></p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>Firefox 3.5</p> <p><strong> </strong> </p> <h4><span le="FONT-SIZE: 11pt" st#>UltraSPARC Solaris:</span></h4> <p style="margin: 0in 0in 0pt 0.5in"><strong>Supported OS’s and recommended versions of Java</strong></p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>Solaris 10 (SPARC only) </p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>UltraSPARC IIc 500 MHz processor </p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>Sun Java 1.5.0_17 or Sun Java 1.6.0_12  and greater is what is recommended</p> <p style="margin: 0in 0in 0pt 0.75in"> </p> <p style="margin: 0in 0in 0pt 0.5in"><strong>Supported Browsers</strong></p> <p style="margin: 0in 0in 0pt 1in; text-indent: -0.25in"><span style="font-family: Symbol">·<span style="font: 7pt 'Times New Roman'">        </span></span>Firefox 3.5</p> <p><strong>In addition, all clients require:</strong></p> <ul type="disc"> <li style="margin: 0in 0in 0pt">256 MB of free RAM</li> <li style="margin: 0in 0in 0pt">20 MB free disk space</li> <li style="margin: 0in 0in 0pt">28.8 kbps Internet connection</li> <li style="margin: 0in 0in 0pt">Speaker and Microphone, headsets are preferred </li> </ul> <p><strong>The following Operating Systems are no longer supported by Elluminate and likely will not work with Elluminate Live! V9.6:</strong></p> <ul type="disc"> <li style="margin: 0in 0in 0pt">Windows 2000</li> <li style="margin: 0in 0in 0pt">Solaris 10 x86 </li> </ul> <p style="margin: 0in 0in 0pt"> </p> <p><strong>The following Browsers are no longer supported by Elluminate and likely will not work with Elluminate Live! V9.6:</strong></p> <ul type="disc"> <li style="margin: 0in 0in 0pt">Safari 3 – Mac</li> <li style="margin: 0in 0in 0pt">Firefox 3.0 - Windows, Mac, Linux and Solaris </li> </ul> <p style="margin: 0in 0in 0pt"> </p> <p><strong>The following Operating Systems may work with Elluminate Live! V9.6; however have not been tested and therefore not supported by Elluminate.  Some functions may not operate expectedly:</strong></p> <ul type="disc"> <li style="margin: 0in 0in 0pt">Mac OS X 10.4</li> <li style="margin: 0in 0in 0pt">RedHat Enterprise Linux 5</li> <li style="margin: 0in 0in 0pt">Novell SUSE 10 </li> </ul> <p style="margin: 0in 0in 0pt"> </p> <p></span></p> </span> </p><h3>Alternate Questions/Keywords</h3><p></p><br><br><br><br><a target='_new' href='http://www.parature.com' style='font-family:Verdana;font-size:10px;color:999999;'>Help Desk and Customer Support Software by Parature</a>