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Elluminate Live! is designed to ensure that you are always experiencing a session synchronized with all participants live and in real time. To do this, Elluminate Live! matches the rate at which the server sends information to you with the setting you chose for connection speed. Your connection speed may be unstable for a few reasons:

Brief internet outage
Wireless connection
Network slow down
Network Congestion

If your connection speed slows for any reason, the server may be sending you more information than your connection can process. The unprocessed information builds up until finally your computer resets its Internet connection in an attempt to overcome the connection problem, disconnecting you from Elluminate Live!.

Lower your connection speed. Click here for instuctions on lowering your connection speed one level.

(For example, if you are using a 56 K modem, lower your connection speed to 33.6 K.) This will lower the rate at which information is sent to you by the server, and reduce the chance that a buildup of unprocessed information will result in your computer resetting your connection, and thus disconnect you from Elluminate Live!.

If you have any further questions, please contact us for support. Thank you.

-Technical Support