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Description:

Your Java cache is a temporary storage area where frequently accessed data can be stored for rapid access.  Once the data is stored in the cache, future use can be made by accessing the cached copy rather than having to download the Elluminate content every time you enter a session, therefore lowering your connection time.

Sometimes we have to ask you to remove this content so that we can confirm that what you have in storage is complete and current. 

Solution:

Windows

Java Web Start version 1.6   (What version do I have?)

• Click on the Start menu and select Control Panel (Settings -> Control Panel)
• Open “Java” 

 

• Click the “Settings”button. 

• Click the “Delete Files” Button.

• This will open a “Delete Temporary Files” dialog box.  Select “OK” for deleting “Applications and Applets” and “Trace and Log Files”.

• Close the Java Control Panel
• To confirm you are in a clean state Elluminate support also recommends that you delete the "Deployment" folder which is located in the following locations:
• XP - C:\Documents and Settings\"Username"\Application Data\Sun\Java\Deployment
• Vista - C:\Users\"Username"\Appdata\LocalLow\Sun\Java\Deployment
• Just navigate to the folder
• Right Click and select "Delete"

 

 

Mac:

Version J2SE 6

• Open the Java control panel by going to Finder> Applications>Utilities > Java Preferences

Click on the Network tab> Delete files > Make sure that both boxes (applications and applets / trace and log files) are selected and the click OK, then close the Java preferences window.

 

 

If you have any further questions, please contact us for support.  Thank you.

-Technical Support

 

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